DIGITAL GOVERNMENT FORMS
DIGITAL
GOVERNMENT FORMS
Dear Mr. President: As a former
Director General of the National Computer Center, the precursor of the Department
of Information and Communications (DICT), I know how difficult it is for National
Government Agencies (NGAs) and Local Government Units (LGUs) to comply with your instructions to digitalize their ICT systems
to make it user friendly, in line with the goal of the government to promote
the “ease of doing business”.
I know of
many ways to comply with your instructions, but for now, for
the purpose of this letter, I will only mention two suggestions, just to get the
ball rolling. My first suggestion is to start by digitizing all government
forms, and my second suggestion is to avail of low-cost, subscription only
software products and services, to avoid the long and tedious procurement processes.
There are
many online forms service providers now, some are for free, while others are
for pay but they only charge affordable subscription plans. Google Forms is one
such service, and the basic plan is for free. And why am I recommending the use
of online forms? The answer is very simple. Once the forms are filled-up, we
can already forward those to the concerned agencies for processing. That saves
the trouble of applicants travelling and going to government agencies to do the
same thing, to fill-up forms. Accepting forms that are already filled-up is the
best thing that the government agencies could do, because right now, they are
unable to process the services online anyway.
According to
the procurement law, all tenders with costs that are above one million should
go through public bidding. Based on my own experience, that is a long and
tedious process that could even take many months, and maybe even a few years. An
the higher the procurement budgets become, the more it becomes more prone to
corruption. The other problem is failed biddings could cause more delays
because the process must start all over again.
Buying subscriptions
only is already a stable and accepted practice for personal and corporate use,
including the use for government agencies. For example, my accounts for Zoom,
Netflix, LinkedIn and Microsoft are all annual subscriptions that were purchased
online with no hassle at all.
Under the
procurement law, proprietary software could not be subjected to public bidding,
because in theory, they would have no competitors because they have unique Intellectual
Property Rights (IPRs). Couple that with the fact that since their annual
subscription rates are below one million, then they are really exempted from
bidding.
Mr. President, as of now, I
know of several software products and services for the use of NGAs and LGUs
that are already available on a subscription basis. Among these are the usual
systems for accounting, human resources, property management and inventory control,
but there are also software options that are available for more advanced needs
such as disaster management, telemedicine and electronic commerce. Let me know
if you are looking. IKE SENERES/09-19-24
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